Authentication fails

If you get an Authentication failed error (or similar, depending on the system), when connecting to VPN or Authorizing IP for Proxy, then check the following:

  1. Check the spelling of both the username and password. Common errors includes:
     - Transposing characters
     - Incorrect letter cASe. (Passwords are case sensitive, not usernames.)
     - Whitespace before or after the password and/or username. (Common issue if copying/pasting the username or password.)
     - Using incorrect login. (Using Email and/or Client Area password instead of VPN username/password, or vice versa.) The username for VPN begins with the letetrs "NV".
  2.  Check that your account is indeed active, and not expired.
  • login, auth, authentication, error
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